Refund & Cancellation Policy

This policy explains how payment, cancellation, and refunds work for engagements with Boost Web Digital (proprietor: Ritik Malhotra, GSTIN 03FYBPM7255M1Z2). It applies alongside the Terms & Conditions and the specific fees/scope stated in your signed proposal or client agreement, which take precedence over this general policy where they conflict.

Services are provided on either a project basis (fixed scope, fixed fee) or a monthly retainer basis (ongoing services, recurring fee), as specified in your agreement. Month-to-month retainer clients are not locked into a long-term contract; cancellation terms are described below.

Fees are invoiced upfront or on the milestone/monthly schedule stated in your agreement, and are exclusive of GST unless stated otherwise. Indian clients may pay via Razorpay, UPI, or bank transfer; international clients may pay via Stripe or PayPal. Work generally begins once the initial invoice is paid.

Because our fees cover labor already performed — strategy, research, content, campaign setup and management — fees for work already completed are generally non-refundable. This reflects the real cost of delivering the Service, not a penalty. The specific, limited exception is the results-based refund term below.

Where a client agreement includes pre-agreed, specific performance targets ("KPIs") signed by both parties, and Boost Web Digital does not meet those KPIs within the agreed 3–4 month period stated in that agreement, the client may request to cancel the engagement and receive a refund of 50% of the fees paid for that period, subject to the conditions stated in the agreement (for example, timely client cooperation and approvals, and no material change in scope).

The specific result or KPI that triggers this refund is defined per client agreement, not by this general policy: [FILL: exact result/KPI that triggers the 50% refund]. This term is only enforceable where the triggering KPI is defined in writing and signed by both parties before the engagement begins.

Month-to-month retainer clients may cancel with the notice period stated in their agreement (typically 30 days), effective at the end of the current billing cycle. Fees already paid for work performed or in progress during the notice period are not refunded, except as provided under the Results-Based Refund Term above.

We may cancel or pause an engagement for non-payment, for a client's violation of applicable law or a third-party platform's policies, or for conduct that makes the engagement unworkable. Where we cancel without cause, any prepaid fees for Services not yet delivered will be refunded on a pro-rata basis.

Advertising spend (Google Ads, Meta Ads), domain registration, hosting, licensed software, and stock assets are third-party, pass-through costs. Once spent with the third-party platform or vendor, these amounts are non-refundable by Boost Web Digital, since they are paid onward to that platform or vendor and not retained as our fee.

Approved refunds are returned using the original payment method (Razorpay/UPI/bank transfer for India; Stripe/PayPal for international payments) within a reasonable timeframe, typically within 14 business days of approval, subject to the processing times of the relevant payment provider.

For payments made via Stripe or PayPal, refunds are processed back through the same provider and may be subject to that provider's own processing timelines and any currency-conversion difference between the original payment and the refund.

This policy is governed by the laws of India, subject to the international-clients note in our Terms & Conditions regarding mandatory consumer-protection rights in your own jurisdiction.

To request a refund or discuss cancellation, email contact@boostwebdigital.com with your invoice or agreement reference. Phone: [FILL: phone number — optional].